Order Placement

You can order by following the steps from ORDER page, via Whatsapp number or @mookie LINE ID or through email info@mookie.com. We are open from Monday to Friday, 9 AM - 5 PM, Saturday 9 AM - 3 PM. Best to order a day before of your delivery time request. For cake orders, please inform 2 days before the delivery time request.

For cookies, the minimum order is 6 pieces (maximum two flavours). For cake, the minimum order is one whole cake.

Delivery

The delivery time starts from 9AM - 5PM (Monday-Saturday). At the time being, you cannot request a specific time, but we can put your time request either in the morning or afternoon.

The cost of delivery depends on your area. You can check the on the order form on SHOP page.

For now, we only ship the cookies outside Jakarta. Since the cakes are temperature-sensitive, we cannot ship them. We ship cookies all over Indonesia (within reachable address). We do not guarantee the cookies condition upon arrival and are not responsible when the cookies have been shipped. However, many of our customers have tried and shipped their cookies and it turned out very well.

We usually use 1 day shipping via JNE YES. And, we also offer an extra charge IDR 15.000 for safe packaging and handling.

You may change 1 day before the delivery date; please inform our admin right away.

Sure, you can pick up your order by yourself by making appointment with our admin The pickup address will be sent when the payment is confirmed.

Product Knowledge

At the time being, our baked goods still contain dairy. Even though some of them doesn't contain peanuts, there are nuts on our premises. We do have some vegan options soon..

Unfortunately we do not provide custom cake writings. But we do offer greeting cards and birthday banner, the choice will be seen when you proceed to checkout for your order.

No we do not, we bake fresh according to your order. It's always best fresh from the oven! It’s best to order a day before.

Yes of course! Especially the cookies. One of the cakes need to be made a day before because of the technique. We wake up early in the morning to make your orders and your day better.

We do accept custom orders in quantity and packaging, please contact us with what you need.

Product Handling

The cakes are best to be stored inside a box in a refrigerator. Cakes can be left at room tempearture from 1-2 hours. Please take note on the day when your cake arrive is best to put in the fridge for a few hours before serving it.

Of course! To ensure the freshness and softness, please store them in an airtight container at room temperature for 3-5 days.

Yes. Please reheat for 10 seconds in the microwave or an oven for 1-2 minutes at 300 degree.

The naked cakes lasts from 3-5 days, but for the Thai Tea Tres Leches since it contains fresh milk we suggest 3 days for best taste.

Payment

You can confirm you payment by opening our Payment Confirmation page then fill the form.

Yes you can cancel your order a maximum of 24 hours after your payment has been confirmed and get a full refund

Once your order have been delivered or picked up it is the responsibility of the customer to treat the product with care. We do serious quality control of the products before they are sent to make sure at its best. Thus we do not offer returns or refund after the products have been shipped.

Partnership

please send us an inquiry in the contact us form for partnership/collaboration/wholesale

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